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FAQs |
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How to register a
domain
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How do I
apply for a top-level domain (.COM/.NET/.ORG/.BIZ/.INFO/.NAME)? |
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How much
does it cost? |
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How do I
pay? |
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Domain
Names
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What is a domain name? |
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What is a URL? |
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Who is the owner of the
domain name? |
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What are the Free services
that offer together with the domain registration? |
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How much does a domain name
cost? |
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How do I determine whether
a domain name is available? |
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What are the valid
characters for a Domain name, and how long can a Domain name
be? |
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What can I do with my
password? |
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How do I update my contact
information? |
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How can I renew my domain
name? |
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What is email forwarding
and how does it work? |
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What is domain parking?
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Should I register a
Trademark or Famous Name? |
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Why cannot I get refund if
I no longer want my Domain? |
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What is Redemption Grace Period? |
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Oops! I made a mistake and
misspelled of the domain name that I registered! What can I do about
it? |
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Domain
Transfer
Glossary
Registrar: A registrar is a company that registers domain
names.
Losing Registrar: The losing registrar is the registrar that a domain
being transferred to another registrar is currently registered with.
If your domain is currently registered with Network Solutions and you
are transferring it to us, Network Solutions is the losing registrar.
Registrant: The registrant is the owner of a particular domain name.
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What is domain
transfer? |
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How do I do the domain transfer? |
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What is <AUTHINFO>, <AUTH>, or Authorisation Info? |
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How much does it cost to transfer a domain name? |
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How long does it normally
take to transfer a domain name? |
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If I transfer a domain name to new Registrar, how long is the domain validity? |
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Does this mean that I am transferring the ownership of the domain to you |
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Do I need to wait until the renewal date is closer? |
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What problems could delay or prevent the transfer of my domain? |
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What happens if a domain name is transfered within the 45-calendar day after the renewal date? |
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Will transfering a domain cause any downtime? |
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Can I transfer multiple domains at once? |
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How do I transfer my domain name to other Registrar? |
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How do I request my <AUTHINFO>, <AUTH>, or authorization code needed to transfer a .org/.biz/.info/.name/ domain name from us to another registrar? |
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How to
register a domain
How do I apply for a .COM/.NET/.ORG
domain?
1. Check to see if the domain you
want is still available.
2. If the domain is no longer available,
you may search for another
domain. If it is available, just follow the instructions, complete
the application form correctly and submit it to us.
3. For credit
card transaction: Please fill out credit card details online and
click submit. For offline transaction: Once we receive your
application, we confirm the eligibility of your application. You
will receive an email notice to pay the corresponding fees.
4.
Your application will be processed within 24 hours of our receipt of
your payment.
5. Please note that we cannot reserve domain names.
Please remit payment soonest to avoid the possibility that a later
registrant will make an earlier payment and get the
domain.
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How much does it cost?
| .com/.net/.org/.biz/.info/.name |
1
Year |
2
Years |
5
Years |
10
Years |
| USD per Domain Name
registered |
35.00 |
70.00 |
175.00 |
350.00 | * If paying in
Philippine Pesos, please use the exchange rate posted on our website
(http://www.domains.ph/).
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How do I pay?
1. Check
Payment
* Print email notification and attach to your payment.
* Only US Dollar (US$) and Philippine Peso (PhP)
check payments are accepted.
* A US$50.00 clearing
fee is assessed by our bank for ALL US Dollar checks, whether drawn
on a local or foreign bank. Kindly include that amount when paying
with US Dollar denominated check.
* We only accept check
payments for exact amounts, dotPH does not accept overpayments.
*
For peso (PhP) payments, please use the exchange rate posted on our
website (www.domains.ph).
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Checks should be made payable to: dotPH Domains, Inc.
* For your
protection, we will only honor check payment sent via courier (Fed
EX, DHL, JRS etc), not via post.
Please do not send money orders
or instruments other than checks.
* Pls send/remit payment
to:
dotPH
2708 Jollibee
Plaza Bldg.
F. Ortigas Jr.
Road,
(formerly Emerald
Avenue)
Ortigas Center, Pasig City,
1605
Philippines
* For free check pick-up
within Metro Manila, please call our Helpdesk at (632) 637-2104 to
05 between Monday to Friday, 9:00am to 5:00pm.
2. Cash Payment
Our office is open from Mondays to
Fridays, 9:00 a.m. to 5:00 p.m.
* Print email notification and attach to your payment.
*
Only US Dollar (US$) and Philippine Peso (PhP) cash payments are
accepted.
* We only accept cash payment for exact amounts, dotPH
does not accept overpayments.
* For peso (PhP) payments, please
use the exchange rate posted on our website.(http://www.domains.ph/)
* Please
remit your payment to:
dotPH
2708 Jollibee Plaza Bldg.
(formerly Emerald
Avenue)
Ortigas Center, Pasig City 1605,
Philippines
3. Wire Transfer
For details on paying
via wire transfer, please call our Helpdesk at (632) 637-2104 to
05 between Monday to Friday, 9:00am to 5:00pm.
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Domain Names |
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What is a domain
name? |
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A domain name is an
address in the cyberspace. It is your custom name on the Internet.
It allows Domain Name System (DNS) computers to identify your
website when Internet users are searching for it.
.COM/.NET/.ORG is the first generic top-level domain in the
Internet world and also the most favorite gTLD using by the Internet
user nowadays.
.BIZ is the world's first Internet-based environment
dedicated to the business community. .BIZ gives you the
opportunity to get the best business name, expand your online
presence and protect your company name, brand name or trademark.
.INFO is for businesses and individuals. .INFO is where
people go for information. It's ideal for sharing knowledge on
issues and ideas and for providing information on products or
services in an easy-to-remember way.
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What is a URL?
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A URL (Uniform Resource
Locator) identifies your computer's location on the Internet. It is
your full domain name. |
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Who is the owner of the
domain name? |
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As the registrant, you
have the exclusive right to use your domain name for a specific
period of time. (Registrant is the person or organization) You as
the registrant have the control over the domain as per the terms and
conditions of the Registration Agreement. |
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What are the Free
services that offer together with the domain
registration? |
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By registering a domain
name with us, you not only get the domain name you want. You are
also entitled to our value added services and products that include
Free URL forwarding, Free e-mail forwarding,
Free sub-domain, Free DNS Hosting and Free under construction
page. |
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How much does a domain
name cost? |
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The cost of a domain
name depends on the length of time a domain name is registered for
or term of registration. You are not necessarily lost your domain
after the term expires. You have the right to renew your domain and
select another term, if desired. |
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How do I determine
whether a domain name is available? |
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To determine the
availability of the domain name, you have to access the WHOIS
function. Enter the domain name in the text box on that page, the
system will normally inform you of its availability and give you an
opportunity to search for other available names. |
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What are the valid
characters for a Domain name, and how long can a Domain name be?
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Letters and numbers are
always valid characters in a Domain name. Hyphens may also be used
in Web Address, but may not begin nor end your Domain name. Spaces
and special characters, such as question marks (?), exclamation
points (!), and underscores (_) are never permitted in Domain names.
A domain name can be between 2 and 47 Romanise characters long.
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What can I do with my
password? |
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The password will
enable you to modify your account. Passwords will be emailed to you
after full payment has been received for the domain name. You can
access to the account with the password. You need to access to the
DNS function where you can choose other sub-functions such as
modifying your URL forwarding, setting your domain name servers,
modifying your email contact, or modifying your password. All
changes will take up to 24 hours to processed. |
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How do I update my
contact information? |
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It is very important
that you keep your registration contact information current. You can
refer to the question “What can I do with my password?”
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How can I renew my
domain name? |
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You will be notified
via email to renew your domain name. You can also login to our
website to renew your domain name. |
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What is email forwarding
and how does it work? |
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E-mail forwarding is
normally offered for all paid domain names. For e-mail forwarding to
work you must have a pre-existing e-mail account such as
(anyone@domain.com). We will then forward any e-mail that is
addressed to (xxxx@yourdomain.cc) to (anyone@domain.com). It does
not matter what you have before the @ symbol, it will all be
forwarded to your pre-existing e-mail account and there is no extra
setup that must be done. |
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What is domain parking?
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If you do not indicate
where you would like to forward the domain to a specific host
server, it will normally be "parked" at a server for you. The domain
will remain on these servers until you forward them to somewhere
else. If someone tries to access the domain, an "Under Construction"
page will appear on the screen. Once you have found a host for your
website, the hosting company will be able to transfer your domain to
their server. |
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Should I register a
Trademark or Famous Name? |
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No, not unless the
trademark or the famous name is owned by you in the first place.
Please consult with an attorney regarding such matters.
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Why cannot I get refund
if I no longer want my Domain? |
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All domain sales are
FINAL. This is stated on the Order Page, as well as throughout the
Policies. We simply cannot be any clearer than this. If you have
questions about whether or not you really want to register a domain,
then please DO NOT BUY THE DOMAIN UNTIL YOU HAVE FULLY MADE UP YOUR
MIND TO DO SO. It is simply not in the best interest of the Internet
for people to register a name one-day, and then decide the next day
that they don't want it. This is unfair to other people who may have
wanted the name. Buying a domain is serious business. PLEASE DO NOT
BUY A DOMAIN FROM US UNLESS YOU HAVE CAREFULLY CONSIDERED YOUR
PURCHASE. We are not responsible for BUYER'S REMORSE, or any other
excuse that you may come up with. Again, ALL DOMAIN SALES ARE FINAL.
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What is Redemption Grace Period? |
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Please be informed that a .com/
.net/ .org/ domain name will be given 40 days renewal grace period
after the domain has expired. If the domain was not renewed within
40 days, it will drop into 30 days redemption grace period. The domain will
be released for public registration after 75 days from the expiration date
if there is no renewal and restoration is made. However, domains under
Redemption Grace Period can restore it from redemption period following by 1
year renewal in order to get back the domain name. The restoration fees are
USD 80 and the 1 year renewal fee.
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Oops! I made a mistake
and misspelled of the domain name that I registered! What can I do
about it? |
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We are not responsible
for your typographical errors. We are not responsible for
information that you enter in incorrectly, regardless of the reason.
PLEASE double and triple check the spelling of the domain(s) you are
registering. We cannot correct misspelled domains; if you want the
correct spelling, you will have to purchase it at regular price
(assuming that it is available).
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Domain
Transfer |
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What is domain
transfer? |
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Domain Transfer is a
process to transfer / change your domain registration from your
existing Registrar to another new Registrar. Currently, our system
only support for the domain transfer of .com, .net,
.org. |
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How do I do the domain transfer? |
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You may
initiate your transfer through Transfer page, as per steps below:
A)
.com/.net:
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Select " Transfer" button beside
.com/.net category
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Key-in the domain name that you would
like to transfer (Kindly read through the Important Domain Transfer
information before your submission).
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Check the domain name again to ensure
the domain name is correct and then click "submit"
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Click on "Create Account" under new
customer or fill in existing user id and password and then click on
"submit domain transfer" button to complete your submission.
B)
.org/.biz/.info/.name:
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Select " Transfer" button beside
.org/.biz/.info/.name category;
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Key-in the domain name that you would
like to transfer together with the Authorisation Info(Kindly read
through the Important Domain Transfer information before your
submission). In the event that you do not have the Authorization
Info, please contact your current sponsoring Registrar to request
the domain's <AUTHINFO> or Authorization Info, which we will need in
order to initiate the transfer process for your domain.
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Check the domain name again to ensure
the domain name is correct and then click "submit"
Click on "Create Account"
under new customer or fill in existing user id and password and then
click on "submit domain transfer" button to complete your submission. |
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What is <AUTHINFO>,<AUTH>, or Authorisation Info?
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An <AUTHINFO>,<AUTH>, or authorization info is a 6-
Registry. No EPP domain name transfer request can be successfully executed without it.
You will have to
contact your current sponsoring Registrar to request for the domain's
or Authorization Info. Registrants are advised to keep their
authorization Info confidential to avoid unauthorized transfers of
domain names. |
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How much does it
cost to transfer a domain name? |
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There are no hidden
costs to transfer a domain name. All you need to pay is the renewal
duration that will be added to the current expiration date for the
domain name. |
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How long does it
normally take to transfer a domain name? |
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It normally takes 3-10
business days to successfully transfer a domain to our servers. If
requestor requested a transfer of a domain more than ten (10)
business days ago and haven't heard anything back, please contact us
for assistance. |
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If I transfer a domain name to new Registrar, how long is the domain validity? |
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The
extend one year term will in addition to any time that currently
have remaining on the domain. However, maximum term for a domain
name is ten (10) years only.
For
example, if a domain name will expires in eight months, and you
renew with us for one year, the domain name would expire in one
year and eight months. Registrant doesn't lose any money on
his/her original registration! |
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Does this mean that I am transferring ownership of the domain to you?
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Absolutely not! When
you transfer your domain to us, the only changes to your domain are
the Registrar and not others. You are still the owner of your
domain, and retain full administrative control at all
times. |
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Do I need to wait until the renewal date is closer? |
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No. You can transfer/renew at any time and all of the
existing time with the current registrar will be transferred over
with the domain name. In fact, we would advise you to assist you
customer transfer a domain to us at least 2 weeks prior to expiry,
to avoid any unnecessary delay and take the risk of losing it. |
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What problems could
delay or prevent the transfer of a domain? |
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If the
e-mail address of the current administrative contact for the domain
is invalid, registrant won't receive the confirmation e-mail and
won't be able to confirm the transfer.
The losing registrar can deny a transfer for several reasons:
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Evidence of fraud;
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UDRP Action
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Count order by court of competent
jurisdiction
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Reasonable dispute over the identity
of the Registrant or Administrative Contact
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No payment for previous registration
period (including credit card charge-backs) if the domain name is
past its expiration date or for previous or current registration
periods if the domain name has not yet expired.
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Express written objection to the
transfer from the Transfer contact.
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A domain name was already in Lock
status.
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A domain name is in the first 60
days of an initial registration period.
A domain name is within
60 days after being transferred. |
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What happens if a domain name is transferred within the 45-calendar day after the renewal date? |
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If a domain is transferred within the 45-calendar day
after the renewal date, then the renewal year added by Losing
Registrar is dropped. The Gaining Registrar will adds one year to
the domain name's expiration date. |
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Will transferring a domain cause any downtime |
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No. Changing the registrar entry for a domain on the root servers is immediate. |
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Can I transfer multiple domains at once? |
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Yes. Batch Transfers allowed. |
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How do I transfer my domain name to other Registrar? |
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We'd rather not see you go, but
if you would like to transfer your domain name from us to another
Registrar, you will have to contact the other Registrar to begin the
transfer process. We are unable to initiate this process for you.
If you do choose to switch to another Registrar, please be aware
that any free services the domain is using such as URL Forwarding,
Email Forwarding, Sub-domain management and DNS hosting -- will be
terminated upon successful completion of the transfer away. We are
not accountable for disruptions to service caused by a Registrar
transfer. |
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How do I request my <AUTHINFO>, <AUTH>, or authorization code needed to transfer a .org/.biz/.info/.name/ domain name from us to another registrar? |
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In the
event that we are your domain's current sponsoring registrar, you
may send the <AUTHINFO>, <AUTH>, or authorization code to registrant
administrative contact by login to Web Address Manager, Partner
Central. Steps as follows:
Click on "Retrieve Authorization Information" link. |
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